Managing Website Inquiries with LodgeRunner

Reports & Analytics

LodgeRunner has a full-featured reporting center. You can export data to a spreadsheet, view results, and email reports as PDF attachments. Many reports offer charting capabilities to help you visualize the data.

Payment Processing

With LodgeRunner, you can choose the payment processor that is best for you by integrating with Stripe, Square, Stax, Clover, Authorize.net, Braintree Payments, or Elavon. LodgeRunner makes it easy to offer ACH payment options, assess credit card processing fees and even take card-present payments from your guests.

Integrations

LodgeRunner helps build your mailing list with Mailchimp and Constanct Contact. You can integrate with Google Workspace or Microsoft365 to send guest correspondence from your own email address. Integrate with Quickbooks Online to keep your accountant happy. Other Integrations include Zoho, NiceJob and Lightspeed.

Experience Matters

LodgeRunner has been delivering a secure booking system via the cloud since 2007. We have the experience to provide the best possible booking system for your operation. We are in this with you for the long haul! As of today we've helped our customers book 640,351 lodge rooms and 347,761 guide trips.

Industry Leaders Use LodgeRunner!

The top lodges and outfitters in North America use LodgeRunner to manage their bookings. Think of the industry leaders in your market and ask them which booking system they use. If they're happy with what they're using, the answer is probably LodgeRunner!

Website Inquiries

Almost every lodge and outfitter website has a "contact us" or "reservation request" form. This information usually gets emailed to the lodge manager and then it has to be entered again into the booking system. LodgeRunner can save you a huge step by hosting your inquiry form so that the information goes directly into your booking system.

Advantages of having LodgeRunner host your Inquiry Form:

Thank-you Email: You can have a thank-you email sent instantly to the person making the inquiry. That way they know you are working on it and will respond ASAP.
Email Notification: You will also receive an email notification with the full text of the website inquiry.
Dashboard Notification: Website Inquiries also show up on your LodgeRunner dashboard when you log in. You can opt to dismiss the inquiry, create a new contact, or match the inquiry with an existing contact or booking. You can then reply to the inquiry using one of multiple email templates that can include images and PDF attachments. For instance, you might have a general inquiry response template and then others that provide information about specific types of trips.
Inquiry is automatically matched with Existing Contacts: LodgeRunner offers suggested matches when you view each website inquiry. The program compares names, email addresses and phone numbers to find a match.
Automatically Add Inquiries to your Email List: You can set your inquiry form to automatically add the new email to your MailChimp email list.

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